Storage Bedford Park Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bedford Park provides storage, associated handling, and related removal services to customers. By booking a service or using our facilities you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings indicated:
Customer means the person, firm, or company who requests services from Storage Bedford Park.
Services means any storage, handling, packing, loading, unloading, removal, transport, or associated services provided by Storage Bedford Park.
Goods means the items and property submitted for storage, handling, or removal under these Terms and Conditions.
Contract means the agreement between the Customer and Storage Bedford Park incorporating these Terms and Conditions.
2. Scope of Services
Storage Bedford Park provides storage facilities and related removal and handling services for domestic and business customers. The precise scope of services will be set out in a written confirmation issued at the time of booking, which may include details of storage unit size, removal services, packing services, collection and delivery arrangements, and any additional requested services.
Any description of services, capacity, or timings provided before booking is an estimate only and does not form a binding offer until confirmed in writing by Storage Bedford Park.
3. Booking Process
3.1 A booking request may be made by the Customer via our website contact form or in writing. A Contract is formed only when Storage Bedford Park confirms acceptance of the booking in writing, which may include email confirmation or a written agreement.
3.2 The Customer is responsible for ensuring that all information supplied during booking is accurate and complete, including collection and delivery addresses, access details, parking requirements, quantity and nature of Goods, and any special handling needs.
3.3 Storage Bedford Park reserves the right to refuse any booking or to cancel a booking if information supplied by the Customer is incomplete, misleading, or indicates that the Services requested are unsuitable or unsafe.
3.4 Any quotations are based on the information supplied at the time of enquiry and may be revised if the actual work or storage requirements differ from those described by the Customer.
4. Estimates and Quotations
4.1 All quotations are provided in good faith based on the details given by the Customer and, where applicable, any survey or assessment carried out by Storage Bedford Park.
4.2 Unless stated otherwise, quotations include the standard services specified and exclude insurance beyond the statutory minimum, packing materials, disposal or waste removal charges, customs duties or taxes, tolls, congestion charges, parking fines, or storage of hazardous or prohibited items.
4.3 Quotations will specify whether they are binding or non binding. Where non binding, Storage Bedford Park may adjust the final price to reflect the actual services provided, time taken, access issues encountered, changes in inventory, or additional services requested.
5. Payments and Charges
5.1 Charges for storage and removals are payable in accordance with the payment terms confirmed at the time of booking. Unless otherwise agreed in writing, removal and handling charges are payable in full before or on the date of service, and storage fees are payable monthly in advance.
5.2 Storage Bedford Park accepts payment by standard UK methods as specified in the booking confirmation. The Customer is responsible for ensuring that cleared funds are received on or before the due date.
5.3 If payment is not received when due, Storage Bedford Park may charge interest on overdue amounts at the statutory rate permitted under UK law, calculated on a daily basis until payment is received in full.
5.4 In the event of late or missed payments for storage, Storage Bedford Park may deny access to the storage unit, suspend services, or exercise a lien over the Goods. This means that the Goods may be retained until all outstanding sums, including interest and charges, have been paid in full.
5.5 Continued non payment may lead to the sale or disposal of Goods in accordance with applicable UK law and industry practice. Reasonable notice will be given to the Customer before any sale or disposal takes place, and Storage Bedford Park may use the proceeds of sale to settle outstanding sums, remitting any surplus to the Customer where possible.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing written notice to Storage Bedford Park. Any cancellation or amendment will take effect from the date on which the notice is received.
6.2 For removal and handling services, cancellation charges may apply as follows, unless otherwise stated in the booking confirmation:
a. Cancellation more than seven days before the scheduled service date may incur no charge or a nominal administration fee.
b. Cancellation between seven and two days before the scheduled service date may incur a charge of up to 50 percent of the quoted service price.
c. Cancellation within 48 hours of the scheduled service date may incur a charge of up to 100 percent of the quoted service price.
6.3 For storage services, the Customer may usually terminate ongoing storage by giving not less than 14 days written notice, subject to payment of all fees and charges due up to the end of the notice period.
6.4 If the Customer fails to be present or fails to provide access at the agreed time, this may be treated as a late cancellation and Storage Bedford Park may charge for wasted time, travel, and any losses incurred.
6.5 Storage Bedford Park reserves the right to cancel or reschedule services due to circumstances beyond its reasonable control, including severe weather, transport disruption, accident, staff illness, or safety concerns. In such cases any pre paid charges for the affected services will be refunded or credited, but Storage Bedford Park shall not be liable for any indirect or consequential loss arising from such cancellation.
7. Customer Obligations
7.1 The Customer must ensure safe and adequate access to premises at both collection and delivery locations, including suitable parking and any necessary permits or permissions. If additional costs are incurred due to access or parking issues, these may be charged to the Customer.
7.2 The Customer is responsible for properly packing, labelling, and securing Goods unless a packing service has been specifically agreed. Breakable, fragile, or high value items should be appropriately protected.
7.3 The Customer must not store or present for removal any Goods that are prohibited, hazardous, illegal, perishable, or otherwise unsuitable for storage or transport, including but not limited to explosives, flammables, chemicals, gas bottles, live animals, or items that may attract pests.
7.4 The Customer is responsible for ensuring that the Goods do not include waste or items intended for disposal unless a waste removal service has been expressly agreed and any applicable charges or permits have been arranged.
7.5 The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to enter into the Contract and to arrange storage or removal.
8. Waste Regulations and Environmental Compliance
8.1 Storage Bedford Park operates in accordance with applicable UK waste and environmental regulations. The Customer must not use storage units or removal services as a substitute for lawful waste disposal.
8.2 Items classed as waste, including broken furniture, discarded appliances, or rubble, will not be removed or disposed of unless this has been expressly agreed and appropriate charges applied. Storage Bedford Park reserves the right to refuse any items that appear to be waste or that may breach waste management regulations.
8.3 Where waste removal services are provided, these will be carried out in compliance with relevant duty of care and carrier obligations. The Customer may be required to provide information about the nature and origin of the waste and shall remain responsible for any misdescription or unlawful inclusion of prohibited materials.
8.4 If the Customer leaves waste or abandoned items in a storage unit at the end of the storage period, Storage Bedford Park may arrange for their disposal and charge the Customer for all costs, fees, and any statutory charges incurred.
9. Liability and Risk
9.1 Risk in the Goods remains with the Customer at all times, except where loss or damage is caused directly by the negligence or wilful default of Storage Bedford Park while the Goods are in its custody or control.
9.2 Storage Bedford Park will take reasonable care in handling and storing Goods but does not accept liability for loss or damage arising from inherent defects, natural deterioration, vermin, damp, condensation, changes in temperature, or insufficient packing by the Customer.
9.3 Storage Bedford Park shall not be liable for any loss or damage to Goods where the value of such Goods has not been declared or where insurance cover has not been taken out or arranged by the Customer. It is the Customer's responsibility to obtain suitable insurance for the Goods both during removal and while in storage.
9.4 To the fullest extent permitted by law, the total liability of Storage Bedford Park for loss of or damage to Goods shall be limited to a reasonable sum having regard to the nature and value of the Goods and the price paid for the Services, or any specific contractual limit agreed in writing.
9.5 Storage Bedford Park shall not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of use, or emotional distress, arising out of or in connection with the Services, whether in contract, tort, or otherwise.
9.6 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be lawfully excluded under UK law.
10. Storage Conditions and Access
10.1 Storage Bedford Park will allocate a storage unit or an equivalent storage space appropriate for the Customer's needs, subject to availability. The precise size, layout, and position of the unit may vary.
10.2 Access to storage units will be provided during advertised opening hours or as otherwise agreed. Storage Bedford Park may restrict access for safety, security, or maintenance reasons and will, where reasonably practicable, give prior notice of any significant restrictions.
10.3 The Customer must comply with all site rules, security protocols, and instructions given by staff while on the premises, including fire safety procedures and restrictions on smoking and hazardous activities.
10.4 The Customer must keep their storage area clean, secure, and free from obstruction. Any damage to the premises or to other customers property caused by the Customer or their visitors may be charged to the Customer.
11. Termination of Storage
11.1 Either party may terminate the storage arrangement in accordance with the notice provisions set out in these Terms and Conditions or any specific agreement.
11.2 On termination the Customer must remove all Goods from the storage unit, settle all outstanding charges, and leave the unit in a clean and tidy condition. If the Customer fails to do so, Storage Bedford Park may remove, store, or dispose of any remaining Goods and charge the Customer for the associated costs.
11.3 Storage Bedford Park may terminate storage immediately if the Customer breaches these Terms and Conditions, uses the storage unit for unlawful purposes, or poses a risk to safety or security. In such cases the Customer must promptly remove their Goods and pay all sums due.
12. Force Majeure
12.1 Storage Bedford Park shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, industrial action, transport disruption, or legal restrictions.
13. Personal Data
13.1 Storage Bedford Park will collect and process personal data necessary to provide the Services, administer the Contract, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.
14. Complaints and Dispute Resolution
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter as soon as possible so that Storage Bedford Park has an opportunity to investigate and, where appropriate, offer a remedy.
14.2 Storage Bedford Park will handle complaints fairly and in a timely manner, seeking to resolve disputes through communication and negotiation wherever possible.
15. Variations
15.1 Storage Bedford Park may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a later version is expressly agreed in writing by both parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between Storage Bedford Park and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
